Patrons with Individual Needs
The Arts Centre Gold Coast is committed to providing access to the performing arts for visitors with special needs.
If you require any mobility assistance, please call the Box Office on 5588 4000 to book your tickets, and notify the staff at this time. We will then arrange for Front of House staff to assist you when you arrive at the theatre.
Parking and Drop Off
Parking for people with mobility difficulties is available right out the front of the centre. A wheelchair-accessible ramp is available between the street level and the Gallery foyer.
People with mobility issues may be dropped off in the designated set-down and pick up area located in the porte cachere out the front of The Arts Centre Gold Coast.
Please see map.
The Arts Theatre and Arts Cinema are both wheelchair accessible ( Please note – There is no lift acces to Balcony seating in the Arts Theatre). If you require wheelchair access and seating at the Arts Theatre, please notify Box Office when you book your tickets. We don’t require advance notice for wheelchair access to the Arts Cinema. Wheelchairs are available for patron use but must be booked ahead of time with Box Office by phoning 5588 4000.
Guide, hearing and assistance dogs
We welcome patrons accompanied by guide dogs. Please notify the Box Office staff when you book your tickets.
Closed Captions Now Available
Closed Captions are now available on select movies that contain the technology which is indicated with a CC or closed caption available text below the times and dates.
Cinema 1 and 2 at The Arts Centre Gold Coast has 3 types of equipment available to assist our guests upon request.
The variety of equipment available, are as follows –
Closed Caption Headset Receiver – to assist hearing impaired guests
– Glasses with captions that receive caption via Infrared energy.
– Integrated System – Single IR emitter carries both HI and VI-N audio and closed caption text
Closed Caption Receiver
– Gooseneck held caption box that receives captions via infrared energy. Rests in the chair cup holder.
Listening assistive headset
– For our visually impaired guests, now you can listen to audio described movies so you can hear things you might have difficulty seeing with a spoken commentary and enjoy all the parts of a movie, including visual jokes, visual scenes, settings and body language.
– These headsets can also be used to assist hearing impaired guests with audio enhancement.
– The audio is delivered through a personal headset with individual left and right volume controls.
As an affiliate of the Queensland Government’s Companion Card program, The Arts Centre Gold Coast provides Companion Card holders a second ticket for their chosen companion at no cost. Please request this Box Office when you phone to book your tickets.
Hearing in the Arts Theatre
The Arts Theatre is equipped with Sennheiser Infra-Red Sound Reinforcement. This system can assist patrons with all levels of hearing impairment including hearing aids. The Sennheiser equipment can be obtained, free of charge, from the Box Office. Please notify the Box Office staff when you book, and we will ensure the system is ready for you to collect upon your arrival.
The Arts Centre Gold Coast has lifts which assist patrons with mobility difficulties to access most levels. Please note some lifts require the Arts Centre staff to operate and there is no lift access to The Balcony seating in the theatre.
Wheelchair accessible toilets are located on all floors.
Restaurants and bars
The Arts Café and foyer bar are accessible by wheelchair.